General FAQ

Short answers to what people ask most. For the longer version of any topic, follow the links.

Is this real people?

No. Every creator on SpiceMatch is an AI character. There is no human behind any profile. That is the whole point: the creators are AI, so they always reply and never ghost you. See what is SpiceMatch.

Are the photos and videos AI too?

Yes. Every image and every video is AI-generated. No real performer or model was photographed, filmed, or recorded. See why all media is AI-generated.

Can I talk to a real person on here?

No, and the platform will never connect you with one for a real-world meetup. SpiceMatch is fantasy entertainment with AI characters. It is not a dating service for meeting humans.

Is SpiceMatch free?

There is a real free tier: 10 chats a day with no card on file, plus unlimited matching. Photos, video, and higher chat limits cost money. See the free tier explained.

Is SpiceMatch private?

Yes, and structurally so. Because no real person is on the other end, there is no creator who can screenshot you, learn your name, or leak your chats. Billing carries a discreet descriptor, or you can pay in crypto. See is SpiceMatch private.

How does billing work?

Two ways to pay. Credits are a one-time purchase you spend on unlocks: 15 for an image, 50 for a video. Subscriptions are recurring: $2.99/mo for one companion, or platform plans (Starter+ $4.99, Spice+ $12.99, VIP $29.99). See plans and pricing.

How do I cancel?

In the app: Account, Settings, Subscriptions, Cancel. Or use the payment processor's 24/7 portal. Your benefits run to the end of the period you paid for. See how to cancel.

Can I get a refund?

Digital sales are generally final, with real exceptions. Failed generations re-issue credits automatically. A renewal after you cancelled can be fixed by support. Crypto payments are final. See refunds and failed generations.

Do credits expire?

Credits are a license, not cash, with no cash value. Spent credits are final once delivered. Unspent credits sit in your account. Check what is shown at purchase for any expiry terms.

What are the content limits?

Consensual adult fantasy with fictional adult AI characters is allowed, including dominant and submissive dynamics. Banned even in fiction: non-consent, minors, incest including step-relation framing, and bestiality. See content policy.

What is the age policy?

You must be 18 or older, or the age of majority where you live if higher. Everyone confirms their date of birth at sign-up, and some regions require extra verification. See why SpiceMatch is 18+.

How do I get help?

Open the live chat widget at support.spicematch.ai, or use the contact page for all the channels.