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Support
[email protected]Report content
[email protected]Press
[email protected]Partners
[email protected]Billing issues
Crypto checkout is live today. For any future card purchase processed by CCBill, including cancellation, renewal, or refund questions, contact CCBill via phone 1.888.596.9279, or email at [email protected].
Complaints policy
Consumers can submit a complaint using the form above by selecting "Report content" or by emailing [email protected]. We review complaints and communicate a decision within five (5) business days. If you are dissatisfied with the decision, reply to that decision and request an appeal. If the appeal is unsuccessful, you may escalate the matter to an independent third-party dispute resolution body or other neutral organization at the merchant's expense.
Merchant information
- Merchant
- SpiceMatch
- Address
- 1603 Capitol Ave, Suite 413
- City
- Cheyenne
- State
- Wyoming
- ZIP
- 82001
- Country
- United States
- [email protected]
Appeals policy
To appeal a complaint or content decision, reply to the decision email or write to [email protected]. State which decision you are appealing and why. We will review the appeal and send the outcome in writing. If the appeal is unsuccessful, you may escalate the matter to an independent third-party dispute resolution body or other neutral organization at the merchant's expense.
Human trafficking
SpiceMatch does not condone human sex trafficking. We report all instances of suspected human trafficking to the proper authorities.