1. What you are buying
Credit packs are one-time purchases of a usage license. Credits are not money and have no cash value. Subscriptions renew automatically, and the price, interval, and cancellation method are shown at checkout before you confirm. Digital content is delivered immediately.
2. Cancelling
Cancel any time in the app under Account, Settings, Subscriptions, or through the payment processor's own consumer portal shown on your receipt. Cancelling stops future renewals and your benefits run to the end of the paid period.
Card purchases are processed by CCBill, and cryptocurrency purchases are processed through ATLOS. For a CCBill purchase, including cancellation, renewal, or refund questions, call 1.888.596.9279 or email [email protected].
3. When we refund
- Unauthorized or fraudulent charges, verified after review.
- Duplicate billing or a technical error that double-charged you.
- Credits charged for a generation that failed and was not automatically re-credited.
- A renewal charge after you already confirmed cancellation.
- Anywhere consumer law requires it.
4. When we do not refund
- Credits already spent on delivered chats, unlocks, or generations.
- Dislike of how an AI image, video, or conversation turned out.
- Time left in a billing period after you cancel.
- Balances forfeited when an account is closed for breaking the rules.
5. Before you call your bank
Your CCBill receipt identifies the purchase and includes processor support details. If you do not recognize a charge, contact support first or use the support link on the receipt. Genuine billing errors are refunded without a fight, while chargebacks on delivered purchases can lead to account closure.