How to cancel a subscription

For a paid recurring subscription, cancelling stops its next renewal and keeps access through the paid period. Check the subscription's status and displayed end date in the app. Having a SpiceMatch account or a credit balance does not by itself mean you have a recurring subscription.

Two ways to cancel

You can cancel either:

1. In the app. Open Me, then Subscriptions. For a platform plan, choose Cancel renewal. For a creator subscription, choose Cancel beside that subscription. Follow the confirmation steps. A non-renewing pass can show its expiry date without a cancellation button.
2. Through the payment processor. Use the processor's 24/7 self-service portal to cancel directly. This is useful if you are having trouble getting into the app for any reason.

Both methods can stop a recurring subscription. Check the confirmation and subscription status afterward. Madame V can explain the process, but asking in chat does not cancel a subscription.

What happens to your access

When you cancel, you keep your benefits until the end of the billing period you already paid for. You are not cut off the instant you cancel. If you cancel mid-month, you keep access through the date your current period ends, then no more charges hit and access drops to the free tier.

So there is no reason to wait until the last day to cancel. Cancel whenever you decide, and you still get the time you paid for.

Per-character versus platform plans

The cancel path is the same for both. If you hold a per-character subscription and a platform plan, those are separate subscriptions, so cancel each one you want to stop. Cancelling a platform plan does not touch a per-character sub, and the other way around.

What cancelling does not do

A few things cancelling does not affect:

• Your credits. Unspent credits stay in your account. Credits are a one-time purchase, not part of the subscription, so they are not cancelled or refunded when you stop a plan.
• Your account. Cancelling a subscription does not delete your account. You keep your login, your matches, and your companions' memory, just on the free tier. To remove the account entirely, see delete your account.
• Past charges. Cancelling stops future charges. It does not refund the current period, since you keep access for it.

If a charge hit after you cancelled

If you cancelled and a renewal charged anyway, that is a billing error worth fixing. Contact support with the date you cancelled and the charge date. See refunds and failed generations for what qualifies and how to reach support.

Re-subscribing later

If you cancel and want to come back, you can re-subscribe any time from the account area. Your companions kept their memory while you were on the free tier, so you pick back up right where you left off. You will see the current price at checkout before you confirm.