Can't log in

If you cannot get into your SpiceMatch account, start with the same email or social method you used before. Then check for a mistyped address, a delayed sign-in email, or a stale browser session.

Start with the basics

Before anything else, check:

• The email is exactly right.
• You are using the email you signed up with, not a different one you also use.
• If you used Google, X, or Discord, choose that same button when it is shown.

If you deliberately use the optional password method, check Caps Lock and make sure your password manager chose the SpiceMatch entry.

Use the email link

The default sign-in does not need a password:

1. Open Log in.
2. Enter the email you signed up with.
3. Choose Email me a link.
4. Open the one-tap link or use the code in that email.

If you set a password and cannot remember it, choose Use an email link instead. Once signed in, you can set or change the password from the account area. If you no longer control the registered email or connected social account, contact support. See managing your account.

The sign-in email is not arriving

If the sign-in email does not show up within a few minutes:

• Check spam, promotions, and any filtered folders.
• Confirm you typed the right email.
• Wait a couple of minutes and request it once more, in case of a delay.
• Make sure your inbox is not blocking mail from us.

Clear a stale session

Sometimes the account is fine but the app is holding a broken session:

• Log out fully, then log back in.
• Refresh the page or restart the app.
• Clear your browser cache, or try a private or incognito window.
• Try a different browser or device to rule out a local issue.

Are you in a blocked region?

If the app will not load at all rather than rejecting your password, you might be in a blocked region or behind a VPN that puts you in one. The United Kingdom is blocked under the Online Safety Act. Turn off any VPN or proxy and try again. See reporting content and blocked regions.

Account terminated

If your account was terminated for a terms violation, login will not work and a reset will not bring it back. Accounts found to belong to minors are terminated, as are accounts banned for a serious content violation. These are not recoverable through the login flow.

Still locked out

If none of the above works, open the chat bubble on SpiceMatch or use the contact page. Write from the email tied to the account if you can, and describe what happens when you try to log in, including any error message. That detail helps the team investigate.