Troubleshooting
Fixes for login, chat, media generation, payments, and pages that will not load.
App or page won't load
SpiceMatch will not load at all? It could be a blocked region, a VPN, a cached session, or a temporary outage. Here is how to narrow it down and fix it.
Can't log in
Locked out of SpiceMatch? Request an email sign-in link, reuse your social login, or clear a stale session.
Chat not responding
Your SpiceMatch companion stopped replying? Here is how to tell a connection hiccup from the daily chat cap or a content block, and how to fix each.
Didn't get my credits
Bought credits but they are not showing, or a generation failed? How to check your balance, when credits re-issue, and how to get help.
Payment declined or stuck
What to check when CCBill declines a card, where to use a displayed billing reference, and what to do if a crypto payment is stuck.
Photo or video won't generate
A photo or video on SpiceMatch will not generate? Here is how to tell a content block from a low balance or a failed generation, and what each one means.
Other categories
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