Reporting content and blocked regions

This page covers two practical safety topics: how to report something that should not be on the platform, and which regions are blocked and why. Both come up often enough to deserve a clear answer.

How to report content

If you see content that violates the rules, or that you believe depicts your likeness, report it. The fastest route is the live chat widget at support.spicematch.ai, or the channels on the contact page. Give enough detail to find the content: where you saw it, the companion or post involved, and what the problem is.

We act on valid reports. For content that depicts a real person's likeness, we handle removal on an expedited basis, within 48 hours for non-consensual intimate imagery. For content that breaks the rules in other ways, we review and take it down or restrict the account responsible.

What gets reported to authorities

Some violations go beyond an internal takedown. As an electronic service provider, we are legally required to report apparent child-safety violations to the National Center for Missing and Exploited Children (NCMEC), and we do. Any attempt to generate content involving a minor is reported, preserved as the law requires, and the account is permanently banned on the first offense. A blocked attempt counts the same as a completed one. We cooperate with law enforcement on these matters.

This is the one area with zero tolerance and no second chance. See content policy and safety for the full statement.

Blocked regions

We operate only where we can meet local age-assurance law. Where we cannot, we block the region rather than run out of compliance.

• The United Kingdom is blocked at the network level today under the Online Safety Act. We will reopen it once an Ofcom-recognized verification method is integrated.
• Other regions may be blocked or unblocked over time as laws change and verification methods become available.

We determine your region from your IP address, so a block applies based on where you actually are.

Why a region gets blocked

A block happens when a region's age-assurance law requires a method we have not yet integrated, or rules we cannot currently meet. Blocking is the responsible default in that situation. Operating in a region without meeting its law would put the platform and its users at risk. A block is temporary in intent: we reopen regions once we can comply, as with the UK and an Ofcom-recognized method.

VPNs and blocked regions

Using a VPN, proxy, or location spoofing to get around a regional block violates our terms. The block exists because we cannot legally serve that region yet, not as an arbitrary restriction. Routing around it does not make the service legal for you, and it can get your access removed.

If you think you are blocked by mistake

If you are in a region you believe is not blocked but you cannot access the service, your IP may be resolving to the wrong location, or a VPN may be putting you somewhere blocked. Turn off any VPN or proxy and try again. If you are genuinely in an open region and still blocked, contact support through the contact page with your rough location so we can look into it.