How to delete your account

You can delete your SpiceMatch account whenever you want. Deleting removes your account and your data, which is different from cancelling a subscription. This page covers how to do it, what gets erased, and the few things the law requires us to keep.

Deleting versus cancelling

These are not the same thing:

• Cancelling a subscription stops the recurring charge and drops you to the free tier. Your account, matches, and companion memory stay. See how to cancel.
• Deleting your account removes the account and its data entirely. You lose your login, your matches, your chat history, and any unspent credits.

If you only want to stop paying, cancel. If you want to be gone, delete.

How to delete

Go to the account area, then Settings, and look for the delete or close account option. Confirm when prompted. Because deletion is permanent, there is a confirmation step so you do not do it by accident. If you cannot find the option or cannot get into the app, contact support through the contact page and ask to delete your account from your registered email.

What gets erased

Deleting removes your personal account data: your profile, your chat history and the memory tied to it, your matches, and your settings. Unspent credits are forfeited on deletion, since credits have no cash value and cannot be cashed out. Once deletion completes, the conversations are gone and cannot be restored.

What we may have to keep

A clean delete still leaves a small set of records we are required to retain for legal and accounting reasons. That can include:

• Billing and transaction records needed for tax and fraud-prevention purposes.
• Records the law requires us to preserve, including anything tied to a child-safety report we are legally obligated to make and retain.

These are narrow, mandated retentions, not a copy of your chats kept for convenience. We do not hold your conversations after deletion outside of what the law specifically requires.

Before you delete

A couple of things to do first if they apply:

• Cancel any active subscriptions, or confirm deletion ends them, so you are not surprised by a charge. Deleting should stop future billing, but cancel first if you want to be certain.
• Spend or accept the loss of any unspent credits, since they do not survive deletion and cannot be cashed out.

After deletion

Once deletion completes, your email is freed up. If you ever want to come back, you sign up fresh as a new account. There is no way to recover a deleted account or its history, so treat deletion as final. If you are not sure, cancelling instead keeps the door open while stopping the charges.