How to delete your account

Open Me, then Email and account. Choose Delete account, enter your account email, and press Delete my account to confirm. Read the confirmation carefully: closing your account ends login access and is separate from the completion of every data-erasure step.

Madame V can explain the steps, but asking in chat does not itself close your account.

Closure and data erasure

The closure flow closes login access immediately, including accounts that have billing or safety records. Those records do not require keeping your account open. It records a separate erasure review with a 30-day completion target. Only records with an individually justified legal or accounting reason may remain; this is not permission to keep every chat or image indefinitely.

The confirmation identifies any subscription cancellation or mailing-provider suppression that could not yet be verified. An unconfirmed external action requires follow-up; it is not reported as completed merely because login access ended.

Cancelling a subscription is different

Cancellation stops the selected recurring subscription's renewal and leaves the account available. Use Me, then Subscriptions, and read how to cancel.

Closing the account also initiates the necessary account-closure work, including external subscription and email handling. Check the closure confirmation for anything still pending. Unspent credits cannot be used after account closure.

If closure fails

If the app shows an error, send the exact text and approximate time to in-app support or the contact page from your registered email. Do not send passwords, full card numbers or sensitive media. If an older screen says billing history blocks deletion, include that message in your closure request.

A support acknowledgement is not proof that closure or erasure finished. Support can review the actual closure record and any remaining item.