Where to find each SpiceMatch feature

Open the app. The main tabs are Discover, Messages, Feed, and Me. These are the English labels; your selected language may change the words shown.

Find a creator and return to a conversation

Browse creators in Discover. Open Messages to continue an existing conversation. Me shows separate Matches, Following, and Subscribed lists. Following a creator and paying for a subscription are different actions.

Send your own photo

1. Open Messages, then a creator conversation.
2. Select Send a photo beside the message box.
3. Read the consent requirements, then choose I confirm, choose photo.
4. Choose the permitted photo and follow any crop, review or confirmation shown.

This sends your photo for review in that conversation. Image requests a generated image from the creator instead. The support widget does not accept photo attachments. Do not send sensitive photos to support by email.

Start a private rating

Open the private rating. Choose a rater, read and confirm the adult ownership and consent requirements, then upload the permitted photo. The public result-unlock account step follows an accepted upload. See the private rating guide for eligibility and the current sequence.

Inside a creator conversation, the rating action is available among the composer actions; on a narrow screen open More. It has its own review and price confirmation. Sending a photo, requesting a generated photo and requesting a rating are separate operations.

Request generated media or use voice

In Messages, open the conversation and choose Image or Video. Their accessible labels are Choose an image and Choose a video. Review the displayed price before confirming. Generation can take time; the status and any error appear in the conversation.

Record a voice note is beside the message box when available. Feature availability and costs come from the current screen. A control being unavailable does not prove that buying a plan will enable it.

Start a group

In Messages, choose Create group chat, select the eligible creators in its chooser, and review the displayed requirements before confirming. Your existing groups appear in Messages. Group and one-to-one conversations have separate threads.

Credits, saved media and billing

Open Me to see your credit balance. Library separates Made for you, Saved, and Purchased sets. Billing history shows billing activity. The desktop sidebar also offers Get credits. Review the current checkout price and terms before paying; support chat cannot promise an offer that is not shown.

Subscriptions and cancellation

Open Me, then Subscriptions. Use Cancel renewal for a recurring platform plan, or Cancel beside a creator subscription. Follow the confirmation, then check its status and end date. A non-renewing pass may show an expiry date without a cancellation button. Cancellation details explain the difference between renewal, account deletion and past charges.

The reason question is optional: Cancel renewal remains available. If you choose a reason, the dialog may show a support link, a lower-priced plan to consider after your current term, or an eligible credit bonus for staying. Read the displayed terms; a credit bonus does not change the renewal price. Support chat cannot apply an offer or confirm eligibility that is not shown.

Email and account controls

Me, then Email and account contains email changes and Delete account. To delete, enter your account email and confirm Delete my account. A successful confirmation closes login access immediately, stops automatic email, requests cancellation of recurring subscriptions, and records a separate data-erasure review. Records kept for a specifically justified legal or accounting obligation are handled separately. If the app blocks closure, send support the exact error. Asking Madame to delete an account does not perform the deletion.

Open Me, then Email notifications to manage optional email, or use email notification settings. This does not cancel a subscription or delete the account.

Age verification or a feature that fails

Follow the age check when SpiceMatch presents it. If the provider approves but SpiceMatch does not, support needs the exact SpiceMatch error and approximate time. Chat cannot verify the result itself.

For any failed feature, tell support which control you used, the exact error, and approximately when it happened. Mention whether the error appeared before or after uploading or confirming a charge. Do not send passwords, full card details or intimate media. Use in-app support for account-specific help or the contact page.

Search and creator profiles

The search surface has Search companions, Toggle filters, and Sort results. Choose the visible options to narrow the list. A creator profile has Message, Follow and Subscribe actions. Read the current profile and offer before subscribing. A creator subscription and a platform membership are separate.

Feed posts, tips and bundles

Feed posts have Like, Comment, Repost, Share and Save to library controls. Saved posts are available in Me, then Library. A locked post may require a credit unlock or that creator's subscription; read the particular post's control.

Creator conversation actions can include Send a tip and Browse bundles, under More on a narrow screen. Review the quote and included items before confirming. Tips, bundles, credits and recurring subscriptions are distinct purchases.

For a creator media set:

1. Open the creator conversation and choose Bundles. Its accessible label is Browse content bundles.
2. Under Sets from the creator, choose See the set to inspect the items and exact total.
3. If the current card offers Try one, read its displayed credit amount. After an eligible sample, a later quote shows the sample credit already applied and the amount still due to complete the set.
4. Confirm only the current quote. If an uncertain result shows Check purchase status, use that before trying the purchase again.
5. Delivered items appear privately in the conversation and in Me, Library, Purchased sets. Purchased items remain in your gallery without a subscription.

Sample and upgrade options are set-specific. If a card does not show the option, support should not promise that the account or set qualifies.

A group purchase displays Your group total. If a confirmation is still pending and Check my group order appears, use that status check before placing another order.

Start a live JOI session

A creator conversation shows JOI only when the creator and the signed-in service currently offer it.

1. Choose JOI and read the consent screen.
2. Allow both camera and microphone access. Confirm that you are 18+, alone, and the only person on camera, that the session is recorded with creator visuals and audio for safety and compliance, and that you can stop at any time.
3. Choose Start session. The screen checks whether the one-time preview is available or has already been used.
4. Credits move only if you confirm the paid continuation or paid minute shown on your screen. Read the current credit-per-minute and available-time display before continuing.
5. During the session, use the displayed feedback controls or Stop. If sound is blocked, use Tap to hear when it appears.

Both devices are required. If the browser says permission was blocked, allow camera and microphone in browser settings and try again. If another app is using them, close it there first. A failed solo-adult camera check tells you that no paid credits were used. The creator presentation is an AI experience, not a live human video call. The current control and account screen are authoritative for creator availability, preview status, price, and outcome.

Use Director Mode

1. Open a creator conversation and choose Director. Its accessible label is Open director mode.
2. Pick one of the current scenes, then choose the length. The app shows the exact whole-scene credit total.
3. Review the quote and balance, then choose Pay & start directing.
4. Direct setup, build, and climax by choosing a displayed option or writing that beat. The app renders and stitches the scene, then delivers it to the conversation.
5. You can use Close and wait in chat while it renders.

If a render-failure screen appears, it says the credits were refunded. Check the current credit balance or billing activity before treating that refund as complete. Available scenes, lengths, totals, render status, and eligibility come from the current Director screen.

Notifications and email notifications

Open the app's Notifications bell to see recent match, message, follow, like, and ready-purchase activity when present. Mark all read changes the read treatment for the current app session; the current app does not preserve that read state across sessions.

This is separate from Me, Email notifications, which controls optional promotional email. Marking in-app activity read does not unsubscribe email.

Invite a friend with Wingman

When your account currently has the Wingman program, open its card under Me or choose Invite a friend in the desktop sidebar. Use Copy invite link, Share, or Invite a friend. Read the current card for the bonus amounts and conditions; the reward is tied to the friend's first top-up. The card also shows Joined, Top-ups, and Earned counts.

The card can be absent or say Invites are unavailable right now. Its current state is authoritative for availability, reward amounts, qualification, and delivery.

Claim a daily streak credit

If today's account-specific daily credit is available, an app-open streak card shows the reward and a Claim button with the current amount. A successful claim shows the credited amount and updated streak. The card does not appear when the feature is off, the account is not eligible, or today's credit was already claimed. If dismissed, it stays out of the way for that browser session; there is no permanent screen to reopen it.

Give feedback, report, unmatch, or block

When How is this chat feeling so far? appears in a creator conversation, choose Bad, Poor, Average, Good, or Excellent. Add the optional comment if you want, then choose Send. Dismiss closes that prompt. This feedback prompt does not open a human support request.

For creator safety controls, open View details on mobile or the creator details pane on desktop:

• Report asks for a reason and optional detail, then Submit report; the receipt confirms that a human reviews it.
• Unmatch removes the match and conversation history after confirmation.
• Block removes the creator from matches and hides the profile after confirmation.

The chat options menu also contains Clear messages, Block, and Delete chat. Read each confirmation before continuing. Contact support separately for an account, billing, legal, or unresolved safety issue.

Profile, payment options and app tour

Use Me, then Profile setup to edit your profile. Payment method and Billing history are separate screens. Checkout shows the available payment options and current terms. Use Replay app tour in Me for the walkthrough. Complaints Policy links to the complaints contact.