Ask Madame V before you sign up

The Madame V chat on public SpiceMatch pages is free. It is an AI help assistant, not a human creator. It can explain the product before you make an account or purchase.

What Madame V can answer

Use the public chat for questions such as:

• what SpiceMatch is and how fictional AI creators work;
• what remains free and what can cost credits;
• current public plan and credit-pack information;
• privacy, age checks, supported payments, and cancellation paths;
• which help article or product entry fits what you are trying to do.

The assistant can point to public terms and product routes. It should not invent an entitlement, promise a generation result, or tell you a payment succeeded.

What it cannot do

Public Madame V does not see a signed-in account balance, name, email, plan, purchase history, private messages, uploads, saved-card data, or a processor decision. A valid permanent-account session may provide only the coarse fact that the visitor is already registered, so the assistant does not tell that person to register again. The public-sales record remains anonymous. Client claims and anonymous browser sessions do not establish registration. The assistant cannot approve a refund, reverse a charge, guarantee a creator response, or replace human complaints handling.

Signed-in support inside the app can use fresh account metadata to answer questions about credits, current access, renewal and cancellation state, recorded purchase dates, email preference state, age-check status, and account closure. A human support agent can see the authenticated contact name and account email. Neither the assistant nor the Chatwoot support record receives private companion messages, media, full payment details, IP addresses, or identity-check documents through this context.

Privacy boundaries

Do not paste passwords, full card numbers, security codes, private images, or sensitive message content into the public help chat. Ask in general terms. For an account-specific issue, sign in and use the support path shown in the app, or use contact support.

How do I open the free chat?

Choose Ask Madame V on the pricing page or at the bottom of a Help Center article. The public assistant opens on the current page and does not require a purchase.

How do I reach a human or make a complaint?

Use contact support for a human-handled account, billing, safety, or complaint request. Include the minimum information needed to locate the issue. Never email a full payment card number or private upload.