Your data and what we store

This page lays out what SpiceMatch keeps about you, in plain terms. The short version: we store what is needed to run your account and meet the law, and not much beyond that. Because every companion is AI, there is no human creator collecting data on you on the side.

Account information

We store the basics you give at sign-up:

• Your email address, which is your login and where account and billing notices go.
• Your authentication record. Email-link and social sign-ins do not require a password; if you choose a password, the authentication provider stores its secure hash rather than the plain text.
• Your date of birth, which you confirm at sign-up to meet the 18+ requirement.
• Your display name, which can be a handle and does not have to be real.

We do not ask for a phone number or government ID at sign-up.

Chat history and memory

Your conversations are stored so your companions have memory. That is the feature that lets a character remember your dog's name or last week's conversation. Without stored history, every chat would reset. Each companion's memory is tied to your account. There is no human creator in the conversation. Authorized support, safety, legal, and service-provider staff may access the minimum needed when they investigate a request, abuse report, security issue, or legal obligation.

Billing records

We keep billing records for payments you make: what you bought, when, and the amount. Card payments use CCBill and crypto payments use ATLOS. Card checkout shows its processor and discreet descriptor before you pay. We retain the records needed for accounting, fraud prevention, and support, the same as any service that takes payment.

Age verification data, where required

In regions whose laws require a commercial age check, you verify through a third-party provider before adult content shows. The verification runs on the vendor's systems. We store a pass or fail result and a reference token, not your ID images or document numbers. So even where verification is required, we are not holding your ID. See how age verification works.

Generation logs

For content produced on the platform, we keep technical generation logs: the AI model used, generation parameters, timestamps, and output identifiers. These exist to show that content is wholly synthetic and was not derived from recordings of real people. They are about the content, not surveillance of you.

What we do not do

A few things worth stating outright:

• No human creator sees your chats, because there is no human creator. Limited staff access can occur for support, safety, security, or legal work.
• Private body-rating and chat-photo tools accept a consenting adult user's own image. Those uploads are not creator profiles or public posts, and they pass through safety review.
• We do not let users upload another person's photo or video for publication or use it to create a character.
• We do not store your ID document images for age verification, only a pass or fail and a token.

Deleting your data

You can close your account from the app. Login access ends immediately, and a separate erasure review removes account data unless a specific legal, accounting, safety, fraud, or claims basis requires a limited record to remain. See delete your account for the closure steps and review process. If you have a request under a privacy law where you live, use the contact page and we will handle it.