Claiming a win-back credit offer

A win-back credit claim is available only to an eligible returning customer through the specific offer sent to that account. It is not a public signup bonus, and opening this help page does not create eligibility.

Who is eligible?

The account must be signed in, have a verified past-payment history, and receive an active return offer. Someone who has never paid is not eligible. The service checks eligibility at claim time, so forwarding an offer link does not transfer it to another account.

When does the offer expire?

Use the expiration shown in the original offer. After that claim window ends, the link can no longer grant the bonus. If no expiration is visible or the dates disagree, ask support before relying on it.

Can it be claimed more than once?

No. The claim is idempotent for its current offer window. A second click reports that it was already claimed instead of adding the credits again. An eligible return-credit offer also cannot be stacked with another economic win-back offer in the same window.

Where do successful credits appear?

After a successful claim, the granted amount appears in the credit balance in Me and the available billing history. Refresh Me once if another tab was already open. The credits are product-use credits, not cash, and follow the terms shown for the offer.

What if the claim does not work?

The result can be not eligible, already claimed, expired, or temporarily unavailable. Keep the original offer message and contact support with the account email, offer date, and result shown. Never send a password, full card number, security code, or private media.